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Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment is received (excluding weekends and holidays).

During promotional periods or holidays, processing times may be slightly extended. We will do our best to ship your order as quickly as possible.

2. Shipping Time

Shipping times vary depending on the destination:

  • Singapore (Local): დაახლოებით 2–5 business days

  • Asia: approximately 5–10 business days

  • Europe & North America: approximately 7–15 business days

  • Other regions: approximately 10–20 business days

Please note that shipping times may be affected by customs clearance, weather conditions, or other logistics factors.

3. Shipping Fees

  • Standard shipping fees are calculated automatically based on the order weight and destination

  • Free shipping on orders over [e.g., SGD 80] (if applicable)

4. Order Tracking

Once your order has been shipped, you will receive an email with tracking information.
You can use the provided link to monitor your shipment in real time.

5. Duties & Taxes

International orders may be subject to customs duties or import taxes.
These charges are the responsibility of the customer.

We are unable to control or estimate these fees. Please refer to your local customs authority for more information.

6. Delivery Issues

If you experience any of the following issues, please contact our support team:

  • Your package has not arrived within the estimated time

  • Your package is lost during transit

  • You received a damaged item

We will assist you in coordinating with the shipping carrier and provide a suitable solution.

7. Incorrect Address

Please ensure that your shipping address is accurate and complete.
If a package is returned or delivery fails due to an incorrect address, additional shipping fees may apply and will be the customer’s responsibility.

8. Order Changes & Cancellation

If you wish to modify or cancel your order, please contact us within 24 hours of placing the order.
Once the order has been shipped, it can no longer be changed or canceled.

9. Contact Us

For any shipping-related inquiries, please contact us at:

Email: nerumiashin@gmail.com
Customer Service Hours: [e.g., 9:00 AM – 6:00 PM (GMT+8)]